Reviews that bring the next patient through the door
Reviews are the first thing a new patient reads and the second biggest factor in your map ranking. We build a review flow into your front desk, respond to every review in your voice, and handle the difficult ones with care.
Review requests on autopilotEvery review answeredMore five star reviews, every one answered, and a plan for the bad one.
A practice with a hundred recent reviews and a thoughtful reply under each one wins the comparison before the phone rings. A practice with twelve reviews from 2021 and a one star rant at the top loses it. The difference is almost never the quality of care. It is whether anyone asked.
We set up a simple, compliant request flow that your front desk runs in seconds after a visit, a follow up sequence for the people who meant to leave one and forgot, and a response routine that thanks every reviewer in a way that sounds like you. When a bad review lands, you get a draft response within hours and a plan for whether to reply, resolve or report.
Everything in the plan, nothing you did not ask for.
- Review request flow built for the front desk and the follow up email
- Responses to every review written in your voice
- Negative review playbook with drafts within hours
- Review monitoring across Google, Yelp, Healthgrades and vertical sites
- Review snippets repurposed for your website and social
- Monthly reputation report with velocity and rating trend
Four steps, and you talk to the same person in all four.
Free call
Thirty minutes. We look at your visibility together and tell you what we would do first.
Your plan
A written plan in plain language with what, why, when and what it costs. No bundle you did not ask for.
We build
Pages, profiles, campaigns and calendars built by the people you talked to, not handed off.
You see it move
Daily rank tracking, monthly reporting in plain English, and the same person on every call.
Questions practices ask on the first call
Is it allowed to ask patients for reviews?
Yes, as long as you ask everyone and do not offer incentives or filter who gets asked. We build the flow to stay inside the platform rules and relevant privacy guidance for your vertical.
Can you remove a bad review?
Only if it violates the platform policy, and then we report it with documentation. Otherwise the strategy is a calm public reply and enough new reviews that it stops mattering.
Do you respond as us?
Yes. We learn your voice in the first month and you approve the tone. Responses go out under your practice name.
Which sites do you watch?
Google first, then Yelp, Facebook, Healthgrades, Zocdoc, RealSelf and the vertical sites that matter for your practice.
Practices usually run this alongside
SEO
Rank for the searches that end in a booking, not the ones that make a chart look busy.
Learn moreAI Search Visibility
When someone asks ChatGPT or Google AI who to see for their knee, be the answer.
Learn moreLocal SEO and Google Business Profile
Own the map pack for your neighborhood. That is where the phone calls come from.
Learn moreLet's find out who is getting your next patient.
A free call where we look at your search, map, AI and social visibility together and tell you what we would do first. If we are not the right fit, we will say so.